eCommerce Case Study · Home Textiles & Furnishings

From Below Breakeven to $105,000 in Revenue. In 2 Months.

This home textiles brand wasn’t losing on Google Ads because their products or their bids were wrong. They were losing because three quarters of their account had never been built.

Ad Spend

$47.5K

Google Search, Shopping & Display

Revenue:

$105,000

 372 conversions

ROAS:

2.21

Up from below breakeven. Breakeven was 1.9X. They were running at 1.4X.

Time To Result

2 Months

 Jul to Aug 2021

Market

USA

Nationwide

Every Sale Was Costing Them Money

They had a deep catalog and a real market. Home textiles is a category people search for, buy repeatedly, and spend meaningfully on.

But the account wasn’t just underperforming. It was underwater. Revenue wasn’t covering ad spend and product cost together, which meant every order Google delivered made the month slightly worse. Scaling was impossible, because scaling a losing account only loses faster.

The brief wasn’t to grow. It was to stop the bleeding, then grow.

Three Quarters of the Account Didn't Exist

The account wasn’t broken. It was incomplete.

They were bidding almost entirely on their own brand name. Brand searches convert well, so those campaigns looked like the healthy part of the account. They weren’t. People searching a brand by name have already decided. Most of that revenue was going to arrive with or without the ad. Meanwhile nobody new was entering the business through Google at all.

There was no Shopping campaign. For a catalog retailer, that’s the biggest single gap possible. Shopping is where product-led demand lives. Someone searching “linen duvet cover king” is ready to buy and doesn’t care whose brand it is. That entire layer of the market was invisible to them.

There was no remarketing. Home textiles carry a considered purchase cycle. People browse, compare, measure their bed, check the return policy, and come back. With no remarketing running, every visitor who left without buying was gone permanently. They were paying full price to acquire attention and then discarding it.

Put together: they were paying to close customers they already had, while ignoring the customers they didn’t and abandoning the ones who nearly bought. Brand was the only functioning part of a four-part machine, which is why the blended number sat below “Breakeven was 1.9X. They were running at 1.4X”.

Build the Missing Three Quarters

Restructure Brand So It Stops Flattering the Account

  • Split brand keywords into distinct types rather than treating brand traffic as one audience. Someone searching the brand name alone behaves nothing like someone searching brand plus a product term, and they shouldn’t share a bid or a message.
  • Rewrote ad copy to match each of those intents specifically, instead of running one brand message across all of it

Build the Acquisition Layer That Was Missing

  • Shopping campaigns across the full catalog, so every product had a chance to surface against high-intent product searches. In a catalog business, Shopping is also the fastest research tool you have. It tells you what the market wants before you spend anything guessing.
  • Mid-funnel Search campaigns built with the bid strategy, keyword set, and audience layers matched to buyers who were comparing options but hadn’t picked a brand
  • Full ad extension coverage across the account to lift CTR and Quality Score, which lowers what you pay for the same position

 

Build the Recovery Layer

  • Display remarketing to bring back visitors who left without buying. In a considered category, these are the cheapest conversions available and this account was leaving all of them on the table.

 

Then Scale, in That Order

  • Optimized keywords and audiences inside each mid-funnel campaign at category level, not account level, since a bath towel buyer and a curtain buyer are not the same person
  • Held the brand campaign at maximum efficiency so it kept producing while budget shifted toward acquisition
  • Waited for the mid-funnel campaigns to turn profitable on their own before adding budget anywhere. Scaling before that point doesn’t find profitability, it just finds the floor faster.
  • Once mid-funnel held, scaled the campaign and the account together

2.21X Blended, and Why That's the Number That Mattered

$47,500 in, $105,000 out, across 372 conversions in two months.

2.21X isn’t a headline multiple, and we’re not going to pretend it is. What matters is where it came from. This account was running below Breakeven that was 1.9X. when we took it over, which means it was converting the client’s marketing budget into losses on every order.

Two months later it was profitable and, more importantly, structurally able to scale. Brand, Shopping, mid-funnel Search, and remarketing were all running, which meant adding budget now had somewhere useful to go.

Getting a losing account back above water is a different job from making a good account better. It’s usually the harder one, because you have to fix what’s missing before you can improve what’s there.

Screenshot of the Performance Data

Is Your Account Actually Complete?

Most underperforming Google Ads accounts aren’t badly managed. They’re partially built. Brand campaigns run, everything above and around them never got made, and the blended number never recovers.

We’ll show you which layers of your account are missing, what they’re costing you, and what it would take to close the gaps.

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